Contact us

  • Privacy Policy

    Already purchased and have a question about your product? Try our FAQs.

  • Returns

    We understand things don't always work out. Visit our returns pages for more.

  • Shipping

    Want to track your order, or get an idea how long delivery may take or see our policy?

  • Terms Of service

    Our rules for shopping, playing, and staying safe on Only Feels.

Contact Information

Got questions? Need a hand? Just want to chat about toys? We’re here for you - discreetly and respectfully.

  • Email

    For all inquiries (orders, returns, product info, wholesale): support@onlyfeels.com.au. We aim to respond within 1 - 2 business days.

  • Customer Support Hours

    Monday To Friday: 9:00 AM - 5:00 PM (AEST)

    We’re closed weekends and public holidays, but we’ll get back to you first thing the next business day.

  • Business Address

    Only Feels (Online Only - No Retail Shopfront)

    PO Box 6999 Silverwater, Sydney, NSW, Australia

    Please note: This address is not open to the public. Returns must be arranged via email first.

  • Order Or Shipping Questions

    Make sure to include your order number and any relevant details so we can help you faster.

  • Discretion Guaranteed

    All orders are shipped in plain packaging with no branding. Your secrets are safe with us.

Get in touch

We're available to assist. Just let us know what we can help you with and we'll do our best.

We'll aim to get back to you within 24 hours.

Frequently Asked Questions

Q: Is your packaging discreet?
Absolutely. All orders are shipped in plain, unbranded packaging, no logos, no giveaways.

Q: How long does shipping take?
Standard shipping takes 2–8 business days. Express shipping usually arrives within 1–3 business days, depending on your location.

Q: Can I return my order?
For hygiene reasons, we can’t accept returns on opened or used items. Faulty or damaged products may be eligible for a replacement or refund. See our Return Policy for more info.

Q: How do I choose the right toy?
Not sure where to start? Browse our blog or reach out, we’re happy to help you find something that suits your needs and vibe.

Q: Are your products body-safe?
Yes. We only stock body-safe toys from trusted brands. Just be sure to clean them before and after each use with a suitable toy cleaner or mild soap.

  • WELL TRUSTED
    Over 100k customers
  • SUPER FAST
    With Express delivery
  • EXPERT HELP
    Seven days a week
  • BEST PRICES
    Unbeatable value